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Return & Exchanges
What is your return policy?
FIXXR Supplements
At Fixxr Inc, we strive to ensure your satisfaction with our Fixxr Supplement line. Our return policy is designed to be straightforward and accommodating
Unopened and Unused Items (Within 14 Days): If you’re not completely satisfied, you may return unopened and unused items within 14 days of receipt for a full refund, minus shipping costs. To initiate a return, please email sales@BetterLifeDoctor.com to obtain a Return Authorization.
Opened Items or Discounted Purchases (Within 30 Days)
If your item has been opened or was purchased at a discounted price (including subscription or sale pricing), you may still return it within 30 days of receipt. Instead of a refund, you’ll receive store credit for the eligible amount, which can be used on a future purchase.
Email sales@BetterLifeDoctor.com to get a Return Authorization.
After 30 Days: We do not accept returns beyond 30 days from the date of receipt.
Refunds and Store Credit Processing
Once your authorized return is received, we’ll process your refund or store credit promptly. Refunds are issued to the original payment method; store credit will be sent via email.
Important Notes
All returns require prior authorization, which can be obtained by email. Unauthorized returns may not be processed.
Items purchased through subscription plans or during a sale are only eligible for store credit, not refunds, even if unopened.
Thank you for understanding. For any questions about our return policy, please contact our customer service team at sales@BetterLifeDoctor.com.
I had an adverse reaction to the product, I want a refund.
As we suggest to all customers. Please, always consult with your physician prior, during or post-use of any supplementation including those found on this website. We are not responsible for interactions as this is not a prescribed product. There are no refunds for sale products or your personal experience.
I tried the product and I dont like it. I want my money back.
We are sorry that you did not have a good experience with the product. If you receive the product 14 days or less, we can refund you. If this has been over 30 days, we advise that you do not purchase this product again and there are no refunds. As with all products and supplements results may vary. There are no money-back guarantees provided that your experience will be good or bad.
I have extra product which is unopened. Can I return or exchange them?
As the store owner, I understand the customer's desire to return the unused product, but I must respectfully decline the return or exchange request. Here's why our policy of not accepting returns or exchanges after 30 days is both necessary and fair:1. Clear policy communication:Our return policy is clearly stated at the point of sale and on receipts. We ensure all customers are aware of the 30-day limit when making their purchase.2. Inventory management:After 30 days, we've likely restocked and may no longer carry the same product. Accepting late returns disrupts our inventory planning and can lead to losses.3. Market value depreciation:Even if unused, we can't resell these items as an outside 3rd party has handled them.4. Operational costs:Processing returns involves labor, administrative work, and potential shipping costs. These expenses become unsustainable if we extend the return window indefinitely.5. Fairness to all customers:Adhering to a consistent policy ensures all customers are treated equally and prevents potential abuse of our return system.6. Customer responsibility:We believe 30 days is a reasonable timeframe for customers to decide if a product meets their needs. It's the customer's responsibility to make this decision within the given period.7. Business sustainability:Our policies are designed to balance customer satisfaction with the need to run a profitable, sustainable business. Extending return periods indefinitely would jeopardize our ability to serve all customers effectively.While we value our customers and their satisfaction, we must maintain this policy to ensure the long-term viability of our business and fairness to all patrons. We encourage customers to promptly make their return decisions within the 30-day window to avoid inconvenience.
Can I exchange an item?
Sorry. Unfortunately, we do not exchange supplements. For these reasons, we can not restock or resell a product that has been opened or used.
If for some reason due to an error on our part the shipment and sent you the incorrect item or if unused. Please email us at sales@betterlifedoctor.com so we can review your issue right away.